Return/Exchange Policy

Dexgen is committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we offer a hassle-free return and exchange policy in accordance with Bangladeshi law and order.

What can be returned or exchanged?

You can return or exchange most items sold by Dexgen within 7 days of purchase, provided they meet the following conditions:

  • The item is in its original, unopened and unused condition.
  • The item has all original tags and packaging attached.
  • You have the original receipt or proof of purchase.

The following items cannot be returned or exchanged:

  • Items that have been opened, used, or damaged.
  • Items that are not in their original packaging.
  • Items without original tags or proof of purchase.
  • Items that are specifically marked as non-returnable or non-exchangeable.

How to return or exchange an item?

  1. Contact Dexgen Customer Support: Please reach out to Dexgen Customer Support by 01914-258686 or email to initiate a return or exchange.
  2. Provide Return/Exchange Details: You will be required to provide your order details, reason for return/exchange, and preferred resolution (refund or exchange).
  3. Return the Item: Following Dexgen’s instructions, securely pack the item in its original packaging and return it to the designated address.

Shipping Costs:

  • Returns: You will be responsible for the shipping cost of returning the item to Dexgen.
  • Exchanges: Dexgen will cover the shipping cost of sending you the replacement item.


  • Once your returned item is received and inspected, Dexgen will initiate a refund to your original payment method within 21 business days.
  • Please note that it may take additional time for your bank to process the refund.


  • Upon receiving your return request, Dexgen will verify the availability of the replacement item.
  • If the item is in stock, Dexgen will ship the replacement item to you free of charge.
  • You will be notified if the replacement item is unavailable and will be offered a full refund or alternative options.

Warranty Claims:

For items covered under brand warranty, please refer to the warranty information provided by the respective brand (Anker, Acefast, QCY, Baseus, Joyroom) for specific instructions on how to make a warranty claim.

Contact Us:

If you have any questions about our return and exchange policy, please don’t hesitate to contact Dexgen Customer Support by phone at 01914-258686 or email at

We appreciate your understanding and cooperation.