Privacy Policy

Effective Date: 24 March 2024

Dexgen (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or mobile app (collectively, the “Service”).

Information We Collect

We may collect the following information about you:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, billing address, and shipping address.
  • Order Information: This includes information about your purchases, such as the products you purchased, the price you paid, and the shipping method you selected.
  • Usage Data: This includes information about how you use the Service, such as the pages you visit, the time you spend on the Service, and the features you use.
  • Device Information: This includes information about the device you use to access the Service, such as the type of device, operating system, IP address, and browser type.

How We Use Your Information

We may use your information for the following purposes:

  • To process your orders and provide you with the products and services you request.
  • To send you important information about your orders, including order confirmations, shipping confirmations, and invoices.
  • To send you marketing and promotional communications, such as newsletters and information about new products and services. (You can opt out of receiving these communications at any time.)
  • To personalize your experience on the Service.
  • To improve the Service.
  • To comply with legal and regulatory requirements.

Disclosure of Your Information

We may disclose your information to the following third parties:

  • Service providers who help us operate the Service, such as payment processors, shipping companies, and marketing agencies.
  • Government authorities, law enforcement officials, or other third parties if required by law.
  • The brand warranty providers for the products you purchase (Anker, Acefast, QCY, Baseus, Joyroom) to process your warranty claims.

We will not sell or share your personal information with any third party for marketing purposes without your consent.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights with respect to your information:

  • The right to access your information.
  • The right to rectify any inaccuracies in your information.
  • The right to request that we delete your information.
  • The right to restrict the processing of your information.
  • The right to object to the processing of your information.

Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under 13, we will delete that information from our records.

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or relating to this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [Insert Email Address] or [Insert Phone Number].

Additional Considerations for Bangladesh

  • You may want to mention that you comply with the Bangladesh Digital Security Act (DSA).
  • You should provide a way for users to access and update their information.
  • You should have a data retention policy that specifies how long you will keep user data.